Support article

How to clear a browser cache safely

Clear cached website files without deleting saved passwords unless that is intentional.

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Step-by-step help

Follow the instructions below.

Account-specific questions and private records should be submitted through the support form.

Safe cache clearing

First try a private window or a hard refresh. When clearing browser data, select cached images and files for the relevant time period. Avoid selecting saved passwords, autofill information, or all cookies unless you understand that those choices may sign you out of other websites.

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Include the device, browser, page, steps, and a safe screenshot without passwords or full payment information.

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