Search clear instructions for login, portals, documents, payments, browser problems, and technical issues. Account-specific requests are stored privately and receive a confirmation number.
Use a simple keyword such as login, Safari, documents, waiver, fee, or cache.
Login
Use the separate Dispatcher Login button in the site header or open /dispatcher-portal/. Enter the WordPress account credentials connected to your approved dispatcher record. Do not use the Carrier Login. If the account was recently approved, confirm that the approval email was received and that the same email address is being used.
Login
Use the separate Carrier Login button or open /carrier-portal/. Carrier and dispatcher credentials are not interchangeable.
Login
Use the password-reset link on the login screen and check spam or junk folders for the email.
Device Help
Allow cookies for the site, close duplicate tabs, and retry the correct portal in a private Safari tab.
Documents
Open the load or Load Documents Center, choose the correct document type, and verify the file is attached to the correct load.
Documents
Use clear PDF or common image files and keep each upload within the limit shown on the form.
Training
Approved dispatchers can open Training Center from the dispatcher navigation or Dispatcher Portal.
Applications
Application, review, agreement, account creation, and portal activation are separate steps.
Applications
Carrier approval confirms the service path, authority information, paperwork, operating preferences, and portal access.
Payments
The regular $99 monthly system-access fee is waived for 60 days beginning when approved Dispatcher Portal access is activated.
Payments
The regular monthly access fee becomes required on day 61, but charging requires Stripe checkout and recurring-payment authorization.
Payments
Open-enrollment dispatchers owe the 1% system usage fee from the first dispatched load, including during the 60-day monthly-access waiver.
Payments
The current carrier self-dispatch fee is 4% of linehaul on booked self-dispatch loads; fuel surcharge and approved accessorials are excluded.
Technical
Submit the exact page, device, browser, steps, error, and screenshot through the Support Center.
Technical
Clear cached website files without deleting saved passwords unless that is intentional.
The system stores the ticket inside WordPress and emails a reference number.
Read the full offer before applying. Digital products, dispatcher platform access, carrier self-dispatch, and carrier dispatch support are separate unless a written offer clearly says otherwise.