Carrier first, freight second
A dispatcher may research and contact shippers for a specific carrier that has approved the equipment, lanes, and service areas. The carrier must remain the decision-maker for rates and loads.
Do not allocate freight
Do not secure freight and then decide which carrier should receive it. Do not shop one load among multiple carriers, handle carrier freight money, or represent the dispatcher as the transportation provider.
Keep records
Maintain the carrier authorization, lane plan, outreach notes, contacts, opt-outs, load presentation, and carrier approval in the operating system.